Covid-19 Rebate Request

Payex - We've Got You

We’ve Got You

You have enough going on. It’s our goal to make your rebate request quick and painless.

That being said, in today’s world, it can be easy to assume that a technology-based company like Payex has a quick and automated solution to everything we do. While that would be amazing, on the contrary, some things happen behind the scenes to manage your merchant account (such as issuing refunds and account updates) that are processed one at a time by a real, live human being. 

We’re hopeful that our transparency leads to a clear understanding of the criteria in place to close your account, and ensures that we’re on the same page so your expectations are met. 

A couple of quick housekeeping items.

As a reminder, rebates are available to clients who:

  • operate retail stores, restaurants, or similar businesses where direct customer interaction is required
  • closed their business for ten or more consecutive days during the previous calendar month
  • conducted no credit card transactions during the time they were closed
  • submit this request by the 15th day of the current month

Rebates apply to monthly fees including minimum monthly billing, e-commerce gateway, wireless gateway, statement, advantage plan, PCI compliance, and Payex360 fees. 

The rebate does not apply to credit card processing, dues, assessments, annual, retrievals, chargebacks, or any other service fee not mentioned above.

Your rebate will reflect on your next statement and be on a prorated basis. You are welcome to request a rebate each month so long as this page is available.

If you have any questions or concerns, please contact us.

With the technicalities out of the way, let’s get started!