You have enough going on. It’s our goal to make temporarily closing your account a quick and painless process.
That being said, in today’s world, it can be easy to assume that a technology-based company like Payex has a quick and automated solution for everything we do. While that would be amazing, on the contrary, some things happen behind the scenes to manage your merchant account (such as issuing refunds and account updates) that are processed one at a time by a real, live human being.
We’re hopeful that our transparency leads to a clear understanding of the criteria in place to close your account, and ensures that we’re on the same page so your expectations are met.
As a reminder, you will:
And, we will:
If you are uncertain as to when you may reopen your business, requesting a rebate may be the better option. However, if you know your business is going to be closed for the next 30 – 60+ days, a seasonal closure could be the perfect solution for you.
If you have any questions or concerns, please contact us.
With the technicalities out of the way, let’s get started!